Privacy Policy
Your privacy is important to us. This policy explains how we handle your information.
1. Introduction
Good Dog Spa Wigram ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
We are part of Wigram Vet and comply with the New Zealand Privacy Act 2020.
2. Information We Collect
We may collect the following types of information:
Personal Information:
- Name, address, email, and phone number
- Emergency contact details
- Payment information (processed securely through our payment provider)
- Account login credentials
Pet Information:
- Pet name, breed, age, and weight
- Vaccination records and health history
- Behavioural assessments
- Photos of your pet
- Veterinary records and treatment history
Technical Information:
- IP address and browser type
- Device information
- Website usage data and cookies
3. How We Use Your Information
We use your information to:
- Provide and manage our day care, rehabilitation, and hydrotherapy services
- Process bookings and payments
- Communicate with you about your bookings and our services
- Send important updates about your pet's care
- Maintain health and safety records
- Improve our services and customer experience
- Send marketing communications (with your consent)
- Comply with legal obligations
4. Information Sharing
We may share your information with:
- Wigram Vet: As part of the same organisation, for coordinated pet care
- Veterinary professionals: In case of emergency or for rehabilitation referrals
- Service providers: Including payment processors and IT support (under strict confidentiality agreements)
- Legal authorities: When required by law
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate security measures to protect your information, including:
- Secure, encrypted connections (HTTPS)
- Secure authentication for member accounts
- Regular security updates and monitoring
- Staff training on data protection
- Secure storage of physical and digital records
6. Cookies and Tracking
Our website uses cookies to:
- Remember your preferences and login status
- Analyse website traffic and usage patterns
- Improve website functionality
You can control cookies through your browser settings. Disabling cookies may affect some website features.
7. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for marketing communications
- Lodge a complaint with the Privacy Commissioner
To exercise these rights, please contact us using the details below.
8. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Pet health records may be retained for longer periods as required for veterinary care continuity.
9. Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Good Dog Spa Wigram
Phone: (03) 929 0987
Email: gooddogspa@wigramvet.co.nz
Address: Wigram, Christchurch, New Zealand
For concerns about privacy, you may also contact the Office of the Privacy Commissioner at privacy.org.nz.